South Africa’s covid restrictions effective 26 March 2020 have resulted in large numbers of travel postponements & cancellations. Given the far-reaching impact of this, and COVID-19 in general, we understand your need for flexibility with your travel plans. We have amended our booking terms and conditions (not applicable to any 3rd party bookings).
Should any of your travel plans, with RnR, be affected by any lock down or travel restrictions then we will change your date for Free, valid for 12 months from the date of travel.
Not subject to any price increase but seasonal changes may result in rate changes due to this seasonality.
Consumer Goods and Services Ombudsman (CGSO) Magauta Mphahlele moved to clarify confusion around rights and responsibilities relating to refunds.
Noting that consumer protection laws strike a balance between the rights of both consumers and suppliers, Mphahlele says her office empathises with businesses who stand to carry massive losses due to cancellations. “Therefore, we urge all parties to act reasonably and fairly as well as work together to minimise the impact on the economy, individuals and households.”
We also recommend that all guests take out comprehensive person travel insurance and that they check the policy schedule of included benefits thoroughly. Most travel insurance companies have an option to purchase an insurance plan with a ‘ cancel for any reason’ clause which should cover any trip cancellations for pandemics. Current insurance plans that offer cancellation insurance may only cover this in the event the guest/s is physically quarantined or a ban on all unessential travel is enforced.
New Terms and Conditions apply to all bookings from the 24 March 2020 until 30 June 2020.
Booking Date Changes:
- Should clients travelling with RnR Holidays not wish to travel on the dates booked, between now & 30 June 2020, due to the COVID-19 outbreak, this booking may be amended up to 7 days prior to arrival, and moved by up to 12 months at the same 2020 Rates – free of penalty or charge.
- Only one amendment to travel dates may be made and should the seasonal rates change to a higher rate and/or a different minimum stay be required , then the new rate and/or minimum stay will be applied and charged accordingly.
Outright cancellations of bookings:
- Cancellations prior to travel or cancellations due to the South African government or the World Health Organization (WHO) issuing an advisory or ban against travelling within South Africa will result in our standard terms and conditions and cancellation policies. Guests can also claim from their travel insurance.
– > than 30 days = 20%
– 30 – 15 days = 50%
– 14 – 7 days = 75%
– < than 7 days = 100%
- We have a right to alter these terms & conditions at any time. RnR will keep the T&C page of our website updated with any changes